My son logged in on my phone on to his account and somehow I believe had linked my phon...

GetHuman-eyelovem's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-eyelovem's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-eyelovem will want to follow the link below to head to their help center. We will check on GetHuman-eyelovem later to make sure it's all set or try to help escalate.
Facebook Help Center
The issue and preferred resolution, in GetHuman-eyelovem's own words:
My son logged in on my phone on to his account and somehow I believe had linked my phone number to his account... When Ive been trying to reset and use the forgot your p***word tool it has been to no success I make it all the way to the point where it says "it looks like u havent logged in from this device or browser before please enter the code from the code generator below " but there is never a code generator that comes up ....and I've also tried all the options and it never sends me a text when it says enter the code from there text.. Please Help!
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-eyelovem
Jun 2nd, 2018 - 16d ago
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GetHuman-eyelovem started working on this issue
Jun 2nd 2:15pm