Good morning dear Facebook staff *My name is Guillermo Perez and i used to have a Faceb...

GetHuman-vacancie's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-vacancie's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-vacancie will want to follow the link below to head to their help center. We will check on GetHuman-vacancie later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman-vacancie's own words:
Good morning dear Facebook staff *My name is Guillermo Perez and i used to have a Facebook account under the name Dino Dinosauri , you guys cancelled that account because i couldn't prove with id my Dino Dinosauri name, so i opened another account under my real name.*The question is how could have access to my business Facebook page which is named (Oceanvibes by Dino) from my new Guillermo Perez Facebook account..?
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-vacancie
Jun 2nd, 2018 - 20d ago
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GetHuman-vacancie started working on this issue
Jun 2nd 12:20pm