My name is Adrianne Ong. I had an account that got hacked, and I do not have access to the email attached to it, so I cannot change the p***word. **Then, I made a new profile. It quickly got taken down because Facebook thought I was impersonating myself. Obviously the information is the same because both profiles are mine. I have even sent a copy of my ID. **I need to get access back to my original account. I have received no help from the messages I have sent online. Please let me know what I need to do. A phone number to speak to someone would be preferable.
I trust that Facebook will make this right and come up with a resolution that is fair.