My name is Adrianne Ong. I had an account that got hacked, and I do not have access to...

GetHuman-sadrion's customer service issue with Facebook from June 2018

Help with my Facebook issue
My name is Adrianne Ong. I had an account that got hacked, and I do not have access to the email attached to it, so I cannot change the p***word. **Then, I made a new profile. It quickly got taken down because Facebook thought I was impersonating myself. Obviously the information is the same because both profiles are mine. I have even sent a copy of my ID. **I need to get access back to my original account. I have received no help from the messages I have sent online. Please let me know what I need to do. A phone number to speak to someone would be preferable.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-sadrion
Jun 2nd, 2018 - 3 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 512 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-sadrion started working on this issue
Jun 2nd 12:22am
GetHuman-sadrion indicated the issue is not fixed yet.
Jun 5th 1:43am
GetHuman-sadrion indicated the issue is not fixed yet.
Jun 5th 1:44am