My account was hacked a few days ago. I had to reset my p***word, and it was fine until...

GetHuman740832's customer service issue with Facebook from June 2018

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The issue and preferred resolution, in GetHuman740832's own words:
My account was hacked a few days ago. I had to reset my p***word, and it was fine until today. I was asked to reset my p***word again, but then I was told “my request could not be completed at this time.” I tried again a while later, but I got the same response. No matter how much I try to reset or enter my p***word, I cannot get in. Please help!
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Facebook

Customer service issue
Reported by GetHuman740832
Jun 1st, 2018 - 21d ago
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Seen by 5 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman740832 started working on this issue
Jun 1st 11:42pm