Keeps asking to reset password but when changed it dies not recognize it. Keeps sending...

GetHuman738336's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman738336's own words
Keeps asking to reset password but when changed it dies not recognize it. Keeps sending me codes, but does not recognize them after password is changed.
GetHuman738336 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman738336
Jun 1st, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 389 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman738336 started working on this issue
Jun 1st 3:26pm
GetHuman738336 indicated the issue is not fixed yet.
Jun 1st 3:26pm