I can't login into my facebook old account because I forgot my password and my email pa...

GetHuman-ifeoluwa's customer service issue with Facebook from May 2018

42 views | 423 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ifeoluwa will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ifeoluwa can let us know if they help or not.
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The issue in GetHuman-ifeoluwa's own words
I can't login into my facebook old account because I forgot my password and my email password *****@***.com I forgot it too, so I can't login to check my reset code in my email account and have two alternative which is my number *********** to receive the reset code but I can't see the code which Facebook send to me and that is the number I used to receive my reset code anytime I forgot my password but since Monday I can't received it and I can't login . Please Facebook do something that is d second alternative to receive my reset code which I put in my account to receive reset code , please I need my account back do something please . Facebook check into my account and u will see that is the number I used to received my rest code *********** . please Facebook do something thanks

GetHuman-ifeoluwa did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-ifeoluwa
May 31st, 2018 - 3 years ago
Fixed
Seen by 42 customers so far
Similar issue to 423 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-ifeoluwa started working on this issue
May 31st, 2018 8:01am
GetHuman-ifeoluwa indicated the issue is not fixed yet.
May 31st, 2018 8:01am

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