Facebook Customer Service Issues

A few weeks ago, I reached out to Facebook regarding my old account which was hacked. My old account, previously under the name Jennifer Stewart (my maiden name), is now showing as Юля Андреева <[redacted]>. Unfortunately, I no longer have access to the old email address or phone number associated with it. I am receiving notifications on the account activity via email forwarding to my new email address. Despite providing proof of my identity, I have not received any response from Facebook. I am currently trying to delete or deactivate the account, as there is active engagement from the account under the name Юля Андреева <[redacted]>, such as adding friends and sending messages.

Hello, I recently had an issue with my Facebook account. I've been using the account under the name Neon Hipon Wankeil for over 4 years. Unfortunately, someone hacked into it and changed all the information, including my email address from [redacted] to [redacted] I am concerned because I have important information and photos on that account. I can provide a screenshot of the notification showing the changes made to my profile. Additionally, my second Facebook account, linked to [redacted], has been reported for pretending to be someone else. I suspect the hacker might be behind this as well. I would be grateful for any assistance in recovering both of my accounts as soon as possible. I look forward to hearing from you promptly. Please reach out to me at [redacted] or [redacted] Thank you.

I used to be an editor for the Zion Evangelical Lutheran Church Facebook page located at [redacted] Munger Rd, Dayton, OH. In January, I was removed by the admin (Sharon Epp). Despite requesting several times, they have not removed the photos I posted. I no longer have control over my data and would like them removed. I have informed them in writing not to retain or use my property without permission. All the photos to be removed were posted by me, Carla Becker. I request that a) they remove all my photos within 7 business days; b) Facebook removes the photos; or c) Facebook shuts down their page for copyright infringement and failure to credit me for my photography.

I recently encountered an issue where I lost access to a page I created. It seems like I can no longer edit or modify anything on the page after I paid for advertising. Upon opening my browser, I received a message stating my session has expired, and since then, I'm unable to make any changes on the page. I am seeking clarification on why this access issue occurred and hope for a resolution to regain control of my page. Additionally, I would like to request assistance from a Facebook representative to address this situation promptly, as it has been quite frustrating.

I inadvertently shared what Facebook now deems sexually suggestive images in a closed, private group where I'm a member, about six months ago. After they allowed me to remove the posts, I complied due to their age. However, the next day, my account got disabled. I've been attempting to appeal multiple times a day since then, but I'm continually encountering an error message. The image in question was relatively tame - just a girl seated on a guy's lap with minimal side exposure. I had shared it in a thread named "Sexy Saturday" half a year back in The Playroom-The Gwyn MacNamee, DP Payne, and Verlene Landon Reader Group. This group is restricted to mature readers for interactive activities, giveaways, prizes, and, occasionally, risqué content prohibited by standard Facebook guidelines. All members are over 18, with some being much older, even in their sixties, sharing content even more provocative than mine. Additionally, there are separate guidelines for a restricted event, necessitating attendance to post explicit content, distinct from the main group where light-hearted banter, dirty jokes, and suggestive comments take place. I believe Facebook's actions are unjust, as I only aim to keep everyone updated on my health status.

Hello, I'm Brandon Marquette and I have a Facebook account. About a year ago, I created an admin page called "MAQ On The Track." I have used this page without any issues, sharing my music from Instagram, YouTube, and SoundCloud directly to my "MAQ On The Track" page. Today, when I logged into Facebook, my admin page was missing. I did not log out or make any changes, but now when I go to pages, it only gives me the option to create a new page, not access the existing one. When I visit the "MAQ On The Track" page, it seems like I'm just a visitor and I can't upload any pictures or videos as "MAQ On The Track" anymore. Everything was working fine yesterday, and I'm confused about why I can't access my managed page. Can someone help me regain access to my "MAQ On The Track" page?

Hello, I wanted to share a concerning experience I had recently. An old friend informed me about a program that offers grants through the health department and other services. As a single mother, I was intrigued and decided to learn more. After contacting a person who claimed to handle the grants, he promised me $10,[redacted] upon providing basic information. He then requested my Facebook password for "additional security measures" to ensure I receive the money. When asked for $[redacted] for the grant to be delivered, I realized it was a scam. Upon my refusal, he changed my Facebook password and hacked my account. I regret my initial decision and am worried that my information has been compromised. I hope this can be resolved promptly. Thank you, Janiera B.

I recently noticed a charge of $26.20 on my credit card statement dated 05/31/[redacted]. I am uncertain about the nature of this charge and decided to report it as potential fraud, subsequently deactivating my card. Approximately a month back, I made a purchase to boost one of my Facebook pages. However, the amount charged does not seem to match, and the timing appears off. I am open to paying if this is the correct charge, but I would prefer to discuss this over the phone for clarification. If this charge is not related to my Facebook boosting, then there might be a fraud issue at hand. I go by the name Jennifer H., and I can be found on Facebook as Jennifer Fisher Hershman. I am associated with a page named Montana Corgis, which is where the post was boosted. Kindly reach out if this charge is legitimate and needs to be settled. For further communication, please contact me at [redacted]. I acted promptly as I was concerned about unauthorized card usage. Thank you for your attention to this matter. Jennifer

I am having trouble accessing my Facebook account as I have forgotten my password and no longer have access to the phone number for account recovery. This account holds valuable memories in the form of pictures and messages that I cannot replace. It is crucial for staying in touch with certain individuals. I have various ways to demonstrate that the account belongs to me, such as providing a copy of my license, previous passwords, and an original profile picture from before I made alterations. The Facebook account is under the name Penny LeAnn CT, associated with the email [redacted] Unfortunately, I have also forgotten the password and no longer have access to the recovery email. Some of my prior passwords for this account include rxqueen82 and withoutakey18. I would greatly appreciate any assistance you can provide in helping me regain access to my account. Thank you.

Dear community members, I am the National Communications Advisor for CCS Disability Action. Recently, we noticed that Ruth Hewitt has falsely listed our organization as her employer on Facebook. She is not and has never been affiliated with us. Furthermore, Ms. Hewitt has been reported for involvement in illegal drug activity online. Unfortunately, I cannot provide a screenshot here, but we urge Facebook to take action and remove any association she claims with our organization. Her Facebook profile contains inaccurate details about her employment status. As we are unable to directly contact her through our Business page, we kindly ask for Facebook's assistance in having this misinformation promptly removed. Thank you for your cooperation in maintaining the integrity of our organization. Sincerely, Melissa Osgood

I mistakenly posted and quickly deleted a short 1.5-second video of my naked 3-year-old child live. I am concerned about what happens to deleted videos and want to ensure that no inappropriate content of my son remains. Despite having zero views, I want confirmation that the video has been permanently removed. Unfortunately, my account was compromised, leading to inappropriate content being posted two days ago. Facebook contacted me about this issue. Since these posts are not from me, I would appreciate it if the names of the individuals tagged in the deleted posts could be provided so I may remove them from my friend list. Your assistance is highly valued.

My wife and I recently obtained custody of our minor children due to previous issues. We are concerned that their father still has access to their Facebook accounts and has used them inappropriately in the past. We are looking to either delete the accounts or find a better solution. The profile links are provided above for your reference. We are willing to provide any necessary legal documentation to verify custody. Thank you for your help with this matter. - Jim and Samantha L.

I am unable to access my Messenger and Facebook accounts as someone has altered the password. Despite receiving a code to change it, when I enter the code, it is continually rejected. Subsequently, due to too many attempts, I have been blocked from using Messenger, which is my primary means of contacting my family in the army in Israel.

Hello, I am reaching out to address an issue within a Facebook group that I am a part of. There was an incident at a local school that sparked a conversation among parents in the group, which is understandable. However, some parents have resorted to belittling and disrespecting the current regional Director of the school by using their full name. Additionally, positive posts about the school were deleted by admins with the explanation of "keeping it to the facts." After reviewing the terms and conditions, it seems that this action may be infringing upon people's rights, including freedom of speech. The group in question is Hoboken Mommies, and it appears that only individuals who share the same views as the page admins are being allowed to participate and have their comments posted. Thank you for looking into this matter.

I contacted tech support about my cell phone not being accepted on my account. They claimed my account was hacked and needed computer access to remove a trojan. We agreed for them to reinstate my FB page, but things seem chaotic. Can you explain how to fix my account without the tech being rude? I'm wary if this is routine. I need my account restored and confirmation if it was hacked. I'm unsure if I'm being scammed. The phone number I dialed was [redacted], and the tech was disrespectful. Can you confirm this as your help line and reconnect my cell number [redacted] to my FB? I need to ensure my computer's security.

A friend sent a payment to my Facebook Messenger that I have not received. I found out that all three payments sent to me in the past were directed to an old debit card that is no longer valid. Even though I deleted the outdated card from my account, my current valid card does not have the option to receive payments. The payment status shows as "Completed," but the funds were never received. The latest payment of [redacted].40 needs to be addressed promptly. Thank you for your assistance, John P.

Dear Facebook Support, I have been locked out of my Facebook account and my friends are also unable to find it. I am unsure if my account was hacked or if Facebook blocked me due to my Korean username. I have used this name for 6 years, although I do not have official documents stating it. I have been using Facebook since [redacted] without issues. There are many fake accounts on Facebook cheating people, and I believe attention should be focused there instead of on my genuine use of a Korean name. Please address this matter promptly, as I have important photos and information on my page. I am from Malaysia, not a banned country, and I urge you to help me regain access to my account. Sincerely, 리리

I am having trouble accessing my account after purchasing a new phone and getting locked out. The new phone number is not on the account, and I can't access my email due to the same problem. The alternate numbers are outdated and disconnected. I have been in the hospital for the past month and have tried all possible solutions on my own. It's crucial for me not to lose the content on my account, including my kids' pictures and my friends' names. To verify my identity, I can provide a copy of my state-issued driver's license. I appreciate any assistance you can offer in resolving this so that I can preserve years of memories. Thank you for your help.

I have been blocked for 30 days for expressing my opinion regarding a statement made by an Islamic woman advocating violence against Jews. I mentioned the need for her and Muslims to return to their countries, stating they do not align with the Western world due to the violence they promote. Despite my concerns, I was penalized while the woman in question faced no consequences. It appears freedom of speech is eroding, and there is a bias towards liberal ideologies at play. I believe in the right of Jews to exist without facing threats. Being censored for expressing my views is unjust, especially when others advocating violence seem to go unpunished. I urge for a resolution to this issue, as I may consider further action through channels like the Better Business Bureau or legal recourse for potential anti-Semitic behavior. This suppression based on political correctness is concerning, and I appeal to have my account unblocked for what I see as an unjust penalty on my freedom of expression.

I am unable to access my Facebook account as I cannot remember the email or phone number associated with it, and I have also forgotten my password. Clicking on the "forgotten password" option redirects me to the same page. Additionally, I no longer have access to the phone number where the code is supposed to be sent. My account, under the name 'Avino Chisho,' is vital to me, and I require assistance in recovering it. I have exhausted all options and believe that only customer support can help me retrieve my account. I trust that you will prioritize this issue and use the information stored in my account, such as linked email/phone number and password, to assist me. Thank you for your anticipated help.