Facebook Customer Service Issues

I encountered a buyer on eBay who turned out to be a scammer. They requested my Facebook username and password under the guise of a trust policy from PayPal, which was unfamiliar to me as a first-time seller. While I was at the post office about to mail the item, my Facebook account was hacked, and the email and password were changed. I am now unable to regain access to my account as the only way to confirm my identity is by using a previous device I logged in with, which I cannot recall. I hope you can assist me with this unfortunate situation promptly. Thank you for your time and attention to this matter.

Good evening, Hello, my name is Dale K. I currently have two active Facebook profiles and would like one of them permanently deleted. The Facebook account I want to keep is the one associated with this email address: [redacted] The Facebook account I want to delete is the one linked to this email address: [redacted] I used to work at Alexander Forbes and created a new Facebook account using my work email. Unfortunately, I forgot my password and did not set up a recovery email or phone number. I tried reaching out to my former employer for access to my old email, but they declined for security reasons. They mentioned that once an employee leaves, the company email is deactivated and deleted within 24 hours. I urgently need help deleting the unwanted account as it's been sending inappropriate messages to people. I am willing to provide any necessary identification for verification. Please, I'm begging for assistance with deactivating this account. Thank you.

I am seeking assistance in consolidating several Facebook accounts created by my father. He accidentally made 4-5 accounts using different email addresses. I have the login details for only 2 of them and need help locating the emails for the others to reset the passwords. Additionally, my father has a business page called Extend USA. Access to the page is shared between two accounts, one using the email [redacted] and the other using [redacted] I wish to grant access only to the .gmail account. Can you assist with this adjustment? Lastly, my father's two primary accounts have a significant number of friends. Is it possible to merge the verizon account with the gmail account? Thank you for your help!

Hello, I'm facing difficulty recalling my password. I have followed all the steps to reset it, but I am not receiving any emails and the codes are not working for my friends either. I've attempted all troubleshooting methods available. Would appreciate your assistance. Username: [redacted] Email: [redacted] Name: Lori Patton-Xavier This matter remains unresolved and I have not received any follow-up.

I sent money to my son using Facebook Messenger Pay as I usually do. On May 29, [redacted], I sent $15, but Messenger claimed it did not go through. However, my bank statement shows the payment was made. I expected the issue to resolve itself, but it has not. Subsequently, on the same day, I sent $20 from a different account, and the same problem occurred. Facebook Messenger indicated the payment did not go through, yet my bank confirms the funds were deducted. I am distressed as a total of $35 is now missing. My name is Alexandria H. While I have two accounts, I cannot access the older one. I had to create a new one. I appreciate any help in resolving this matter promptly. Thank you.

I would like to address how Facebook's administration handles personal data. Not only do they sell individuals' personal information without their permission for profit, but they also use the data to suppress individuals' First Amendment rights, particularly freedom of speech. I have been blocked from expressing my views even though I have not made threats or promoted violence. As an American citizen and a veteran who has defended freedom, it is unfair for Facebook to impose its views on me. Many inappropriate posts are allowed on the platform, showing bias. Public figures like Obama and the Facebook administration, including CEO Mark Zuckerberg, misled the Senate subcommittee about their knowledge of selling individuals' personal information. Facebook's actions are reminiscent of censorship, and if they disagree with my opinions, that's their issue. I have earned my constitutional rights and freedoms through sacrifices, unlike those who take them for granted.

I am seeking information regarding the so-called Facebook Lottery. An individual contacted me claiming I had won $[redacted],[redacted]. However, in order to claim the prize, I was instructed to send $1,[redacted]. The person provided a certificate bearing the Facebook logo, confirming my winnings. Subsequently, I received a document from the IRS requiring payment, followed by another form necessitating more money. Upon questioning the individual about the Facebook Lottery, he stated he was affiliated with the Texas Lottery, supplying me with contact details. After verifying with the Texas Lottery, they had no record of him. It appears he has deceived multiple individuals by suggesting they have won the Facebook Lottery. He continues to request additional funds, promising big winnings including cars and houses. I suspect this is a scam leveraging the Facebook brand. I have preserved our conversation through screenshots displaying the Facebook certificates and correspondence exchanged. I am uncertain how to address this situation, but it is concerning. Thank you for your attention. Sincerely, Tim.

Hello, I'm seeking assistance with reactivating my account that has been disabled after being falsely reported as a fake profile. The account is essential for my business, and I have submitted various proofs like my passport, driver's license, and videos to verify its authenticity. Please review the profile as all uploaded pictures are up to date, unlike the recently created fake profiles under similar names. I kindly urge you to prioritize the recovery of my account promptly as its absence is negatively impacting my business. It's disheartening to encounter this misunderstanding, especially when comprehensive evidence has been provided. Your swift attention to this matter would be greatly appreciated.

Hello, I am reaching out because my business account has been disabled. Someone reported it as fake, but I have submitted all the necessary identification proofs, including my passport and driver's license, to verify its authenticity. Please review my account and compare it to the recent fake profiles under the name "Jaxib Ahmed." I urge you to restore my account promptly as its absence is affecting my business. I believe in Facebook's commitment to privacy and hope that this issue can be resolved quickly with the evidence I have provided. Thank you for your attention to this matter.

Dear Sir, I urgently require your assistance. My Facebook account, which I have been using since [redacted], was hacked on 29/05/[redacted]. The account details are as follows: Previous Facebook ID: [redacted] Password: freedom4you Profile Name: Zaman Shohel Mobile Number: [redacted]09 DOB: 25/12/[redacted] Name: Md Hasanuzzaman The hacker's email ID is [redacted] This person has compromised my account, sending messages to my friends and requesting money. I am unable to log in or reset my password as they have changed my email address and verification email. I have created a new Facebook account with the same email address [redacted], now under the name “Hasan Zaman”, and have informed my friends about the situation. I kindly request that you block my previous Facebook account and take action against the hacker's email ID [redacted] Your prompt response would be greatly appreciated. Thank you. Md. Hasanuzzaman Dhaka, Bangladesh Mobile: +88 [redacted] [redacted] [redacted] Email: [redacted]

Subject: Request for Complete Data Deletion Dear Sir/Madam, I am writing to request the complete removal of any data associated with this email address from Facebook's internal systems. Although users can deactivate accounts, the option to permanently delete all data is not provided. Failure to comply with this request will result in legal action being taken in California. Please delete all user data, photos, and any identifying information related to my account promptly. I request a confirmation email once this process is complete. A lack of response will lead to further legal action to address this matter. Thank you for your attention to this request. Sincerely, A dissatisfied customer J.H.

We are the current owners of Tokyo Steakhouse restaurant. Unfortunately, the previous owner is not cooperating in granting us access to the Facebook page. Despite following the Pages support guidelines, we are unable to resolve the issue as the previous owner has relocated and changed contact details. We have submitted multiple copyright and trademark infringement forms, but the responses have been unhelpful or closed on the same day. The case number for our support inbox is Case #[redacted][redacted]. We are seeking assistance to gain admin rights to our family-owned Facebook page to update it with accurate information and promotions as it has not been updated in 6 years. We are eager to resolve this matter promptly.

Hello, I'm Julia, a long-time Facebook user. My account was initially linked to [redacted] but I've since updated it to [redacted] Recently, I encountered login issues, had to reset my password, and discovered unauthorized changes made to my account. After managing to reset my password, my cell number was missing from the profile. The following day, I faced another login problem, but this time, my email address [redacted] was removed, preventing me from resetting the password. This situation is distressing as my friends can't find me, my profile picture is gone, and the confirmation email shows the inaccessible [redacted] I need help to regain access and secure my account from unauthorized individuals. Looking forward to your prompt assistance. Thank you, Julia N.

I am concerned about the Facebook Lottery scheme. I recently sent money and received certificates with Mark Zuckerberg's signature, IRS tax statements, and other documents. Despite promises, I have yet to receive anything. I regret not verifying this before sending money. Three individuals claiming to be from Facebook have contacted me, providing images of money being counted and delivered by FedEx. I seek clarification on this matter and would appreciate any assistance. I hope to prevent others from falling victim to this scam. Thank you for any help in this situation.

I believe my account has been compromised. My profile picture, relationship status, and location have been changed without my consent. My name is M. Duralia, and I first noticed this on Monday morning. Despite trying to reset my password, I cannot gain access as I no longer have control of the email associated with my Facebook account. The options provided do not allow me to receive a reset code via text message. Upon following the instructions for not having access to the email, I am met with a message indicating inability to verify my identity. I attempted to retrieve a new code via Hotmail, but that account has also been hacked. I am concerned about the unauthorized access to my personal information. I would appreciate assistance sending the reset code to a different email address or phone number, or if necessary, permanently shutting down the account to prevent further misuse. I have already asked my fiancé and brother to report the issue, and I have attempted to use the Special Request feature without success. Your help in resolving this matter would be greatly appreciated as I am feeling very anxious about the situation.

I am having trouble accessing my Facebook account under the name Chandni Singh. I have tried logging in with my email, but it says the email does not exist. When attempting to sign in using a previous phone number and clicking "forgot password," it confirmed that I had used that phone number but I no longer have access to it. I also tried searching for my account using my name but couldn't find it. I need this account for business purposes, and my profile picture includes me and a friend in army combat uniforms. I confirmed the account is active by searching for my name through a friend's account. Please recover my account using either the phone number [redacted] or the email [redacted]

Subject: Need Help Changing Facebook Page Administrator Hello Facebook Support, I work for a company called Apprenticeships Are Us Limited. When I joined, I created a Facebook page 'Apprenticeships R Us,' but the original profile set up with our company name 'Apprenticeships Are Us' is still the administrator. Unfortunately, I cannot access it to make changes. I have attached my ID for verification and request access to change the administrator settings. The profile's login email [redacted] is outdated, and I can be reached at [redacted] Please contact me at 02 9[redacted] if further discussion is needed. Thank you for your assistance. Best regards, LSteltenpool Marketing Officer

Hello, I'm Hussain Sawalha, one of the administrators of our page. Yousef Hussein has been the page owner since [redacted]. He has a big TV show and YouTube channel in the Middle East under the name Joe, derived from “Joseph” Yousef in Arabic. Recently, we discovered that the page has a different owner and that Yousef is just an admin. Spam posts have started appearing, and we are manually removing them to protect our 2.9 million audience. To address this, we are moving all admins and editors to Yousef’s new business account. We have been unable to reach the current owner and need assistance in resolving this issue to secure ownership for Yousef. Our fans have noticed the spam. You can find Yousef's business Facebook ID with the number [redacted][redacted]. Thank you for your help. We are currently on vacation, and our next show is scheduled in the coming months, so we are eager to prevent any disruption for our audience.

Hello, I am the owner of Blys On Main and my business page was verified with my TID. Today, I encountered an issue where I lost my admin privileges on the page manager despite being the only administrator. To address this, I created a new Blys On Main page to potentially merge the two pages. I have tried various solutions found online but suspect my page may have been hacked, considering the severity of the issue, especially with important business data stored in messages. I have reached out to Facebook for assistance and would appreciate guidance on the necessary steps to regain access to my business page. I have promotional materials directing customers to the page using the provided link and website. Any help resolving this matter would be greatly appreciated.

Three days ago, someone created a fake profile of my deceased father on Facebook, using his name and photos to send out friend requests. Despite multiple reports, his real page was taken down while the fake one remains. This has caused emotional distress, especially when my daughter received a friend request from her deceased grandfather. The fake profile is clearly distinguishable as my father passed away two years ago and would be 63 now, not born in [redacted] as the fake profile claims. The profile is linked to a phone number from Nigeria. I urge for my father's real profile, William Schwener from the Springfield, Illinois area, area code [redacted], to be restored and the fake one removed to protect his friends from potential scams. I care deeply about this situation and have tried to warn his friends. Please address this disturbing issue promptly. - Jessica M.