I bought a new phone and when I transferred photos and apps from the cloud I wasn’t abl...

GetHuman-justinmd's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-justinmd's own words
I bought a new phone and when I transferred photos and apps from the cloud I wasn’t able to access my Facebook account. When I click on “I am not in this list” at the login search menu and enter a friends name It tells me there are no records of that account. I setup another account but I’ve had my original one for years. I’ve been logged in on my phone and haven’t had to use the password I setup for the account so Im not sure I know the password for the account
GetHuman-justinmd did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-justinmd
May 27th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 72 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-justinmd started working on this issue
May 27th 4:33pm
GetHuman-justinmd indicated the issue is not fixed yet.
May 30th 4:08pm