I had been hacked and logged out of my Facebook I went to log back in on my phone I had...
GetHuman-smartgeo's customer service issue with Facebook from May 2018
Help with my Facebook issue
First: share to improve GetHuman-smartgeo's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-smartgeo's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-smartgeo will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-smartgeo can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-smartgeo may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-smartgeo's own words
I had been hacked and logged out of my Facebook I went to log back in on my phone I had thought my phone number was my password but I was incorrect then when I hit forgot password it sent an email to what I had on my Facebook and I realized it's an old email that I no longer remember that password is there another way to get in thank you
GetHuman-smartgeo did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-smartgeo fixed the problem
We are waiting for GetHuman-smartgeo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.