My name is Andre Ledoux, and I have an account on facebook, that the system isn't allow...

GetHuman-stoicda's customer service issue with Facebook from May 2018

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The issue in GetHuman-stoicda's own words
My name is Andre Ledoux, and I have an account on facebook, that the system isn't allowing me to login to. I input the codes that are sent to my email, in order to change my password, however, I am unsuccessful, because-again-the system won't allow me to process the information. The system at times will claim that my telephone number and email address (information that is suppose to identify my specific account)- shows that I have no account with facebook, which is patently untrue. Can you please assist me with this problem?
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Facebook

Customer service issue
Reported by GetHuman-stoicda
May 26th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 57 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-stoicda started working on this issue
May 26th 8:12am