My account was hacked on May **,**** and since then I have not been able to recover my...

GetHuman-aneciast's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-aneciast's own words
My account was hacked on May **,**** and since then I have not been able to recover my password because the person also changed the password to the email connected to my account. I have tried retrieving my password by sending a picture of my ID but Facebook says it “can not do it at this time”. I would really love to gain access back to my Facebook, because I have very personal things in my messages that this person who I don’t know has full access to.
GetHuman-aneciast did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-aneciast
May 26th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 410 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-aneciast started working on this issue
May 26th 4:22am
GetHuman-aneciast indicated the issue is not fixed yet.
May 26th 4:23am
GetHuman-aneciast indicated the issue is not fixed yet.
May 26th 4:56pm