received the following message yesterday: t looks like someone may have accessed your F...

GetHuman717471's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman717471's own words
received the following message yesterday: t looks like someone may have accessed your Facebook account. To secure your account, you'll need to answer a few questions and change your password the next time you go to Facebook. I have followed all steps to no avail. Finally I submitted passport ID and a message came back "your account is not disabled". I have been working on this for more than * hours since yesterday and am very frustrated.
GetHuman717471 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman717471
May 25th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 600 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman717471 started working on this issue
May 25th 1:44pm
GetHuman717471 indicated the issue is not fixed yet.
May 25th 1:45pm