I received a telephone message from someone saying that my Facebook account could possi...

GetHuman-mcmnoni's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mcmnoni's own words
I received a telephone message from someone saying that my Facebook account could possibly be hacked. They stated that my account was being used on * devices in * different states. He wanted to know how many devices I use to get on Facebook and if I had shared my password with anyone. This is the telephone number he gave me to get back with him *********** so he could get into me desktop to find out what is going on with my Facebook account. His name is John Peters. Would you please reply to me as soon as possible. *****@***.com.
GetHuman-mcmnoni did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-mcmnoni
May 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 12 customers so far
Similar issue to 101 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-mcmnoni started working on this issue
May 24th 10:32pm
GetHuman-mcmnoni confirmed the issue is fixed. Hooray!
May 25th 12:42am
GetHuman-mcmnoni indicated the issue is not fixed yet.
May 25th 2:20am
GetHuman-mcmnoni indicated the issue is not fixed yet.
May 25th 2:21am
GetHuman-mcmnoni indicated the issue is not fixed yet.
May 25th 2:24am
GetHuman-mcmnoni indicated the issue is not fixed yet.
May 25th 2:26am