I recently upgraded to a iPhone * and somehow as everything was downloading or coming o...

GetHuman713859's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman713859's own words
I recently upgraded to a iPhone * and somehow as everything was downloading or coming over to new phone other things also transferred from years ago and I didn’t realize it and that includes a old Facebook account, My problem is when the phone asked for my Apple I.d I put it in and it pulled up my old Facebook from years ago that wasn’t used and deactivated and I’ve done everything including down loaded my drivers license and waited ** hours and this still has not fixed the problem. I would like the old Facebook account closed for good which is Shelia Givin and the one I use now which is under the name Nana Smg Thank you * Shelia Gonzales
GetHuman713859 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman713859
May 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 601 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman713859 started working on this issue
May 24th 10:46am
GetHuman713859 indicated the issue is not fixed yet.
May 24th 11:03am
GetHuman713859 indicated the issue is not fixed yet.
May 24th 12:43pm