My son can not get into his account, his name is Matt Nims, M*****@***.com, we have rep...

GetHuman-fnsn's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-fnsn's own words
My son can not get into his account, his name is Matt Nims, M*****@***.com, we have reported this several times with no answers. Someone named ammair Ishmail Ishmail has stolen his account and identity. His wife Amanda Nims has reported it several times also. The irony is that they are now expecting a baby and want very much to do a lovely presentation on Facebook, but can not recover his account. This person has all his photos and contacts. His wife's account shows as being married to this stranger. Please, please, please respond and help us. Thank you from a soon to be Nana.
GetHuman-fnsn did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-fnsn
May 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 296 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-fnsn started working on this issue
May 24th 8:08am
GetHuman-fnsn indicated the issue is not fixed yet.
May 24th 9:50am