My son can not get into his account, his name is Matt Nims, M*****@***.com, we have rep...
GetHuman-fnsn's customer service issue with Facebook from May 2018
Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-fnsn's own words
My son can not get into his account, his name is Matt Nims, M*****@***.com, we have reported this several times with no answers. Someone named ammair Ishmail Ishmail has stolen his account and identity. His wife Amanda Nims has reported it several times also. The irony is that they are now expecting a baby and want very much to do a lovely presentation on Facebook, but can not recover his account. This person has all his photos and contacts. His wife's account shows as being married to this stranger. Please, please, please respond and help us. Thank you from a soon to be Nana.
GetHuman-fnsn did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-fnsn fixed the problem
We are waiting for GetHuman-fnsn to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.