I am the mother of an account user. I need to find out what I need to do to retrieve me...

GetHuman-brpilot's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-brpilot's own words
I am the mother of an account user. I need to find out what I need to do to retrieve messages she has sent. I am in an open investigation and I know she has messaged someone within the messenger because I contacted her school and they can see there has been messages from him to her from her school chrome book however I need to know what I can do to have these messages. She is ** there for has no privacy when it comes to me knowing her stuff. Thanks so much, a begging mother hoping you can help
GetHuman-brpilot did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-brpilot
May 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 279 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-brpilot started working on this issue
May 24th 6:09am
GetHuman-brpilot indicated the issue is not fixed yet.
May 30th 9:19pm
GetHuman-brpilot indicated the issue is not fixed yet.
May 30th 9:20pm