I set my password & was able to log in. But it's asking me to confirm thru my email address but nothing is sent to *****@***.com.

GetHuman-spongman's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-spongman's own words
I can't log into Facebook wIth my new phone. I tried to reset the password and have code sent via text to **********. But I never received the code. Tried it a few times still didn't work. I no longer can access my hotmail email account because it was hacked. Can you reset my password & have the new password text to my phone @**********.*My new email account is *****@***.com.
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Customer service issue
Reported by GetHuman-spongman
May 23rd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 21 customers so far
Similar issue to 144 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-spongman started working on this issue
May 23rd 12:49am
GetHuman-spongman indicated the issue is not fixed yet.
May 23rd 3:44am
GetHuman-spongman indicated the issue is not fixed yet.
May 23rd 3:56am
GetHuman-spongman indicated the issue is not fixed yet.
May 23rd 10:33am
GetHuman-spongman indicated the issue is not fixed yet.
May 23rd 10:34am
GetHuman-spongman indicated the issue is not fixed yet.
May 24th 4:00am
GetHuman-spongman indicated the issue is not fixed yet.
May 24th 11:29am
GetHuman-spongman indicated the issue is not fixed yet.
May 24th 11:30am
GetHuman-spongman indicated the issue is not fixed yet.
May 24th 11:30am
GetHuman-spongman indicated the issue is not fixed yet.
May 31st 12:11am