I forgot my Facebook password so when I logged out I was unable to regain access. I tri...

GetHuman-thejourn's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-thejourn's own words
I forgot my Facebook password so when I logged out I was unable to regain access. I tried to reset the password but I was supposed to receive a * digit code through SMS and never got it even though I tried multiple times. I no longer have access to the old email accounts that I had when I set my Facebook page up. I do however have a new email but I cannot get to the point of being able to update my email. My name is Heidi Shannon my phone number is ***-***-****. Please help me.
GetHuman-thejourn did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-thejourn
May 23rd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 152 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-thejourn started working on this issue
May 23rd 2:57pm
GetHuman-thejourn indicated the issue is not fixed yet.
May 23rd 5:41pm
GetHuman-thejourn indicated the issue is not fixed yet.
May 23rd 5:47pm
GetHuman-thejourn indicated the issue is not fixed yet.
May 23rd 9:26pm
GetHuman-thejourn indicated the issue is not fixed yet.
May 23rd 9:37pm
GetHuman-thejourn shared this issue with friends on Facebook
May 23rd 9:38pm
GetHuman-thejourn indicated the issue is not fixed yet.
May 24th 8:23pm