My phone broke and nothing would transfer to my new phone so my Facebook is logged out...

GetHuman-meowgibs's customer service issue with Facebook from May 2018

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The issue in GetHuman-meowgibs's own words
My phone broke and nothing would transfer to my new phone so my Facebook is logged out. I sent a request to reset my password, the sent me a code to my phone, and entered the code it did not work. They sent me sent me a new code to my email. This code did not work either. I waited a few days and requested again. None of these codes work and now it says I've entered too many codes. Can u please help me?
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Customer service issue
Reported by GetHuman-meowgibs
May 18th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 8 customers so far
Similar issue to 574 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-meowgibs started working on this issue
May 18th, 2018 2:45pm