PLEASE WE NEED HELP URGENTLY I think I have been hacked (Anne Dee) I have changed my p...

GetHuman-annedevo's customer service issue with Facebook from June 2018

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The issue and preferred resolution, in GetHuman-annedevo's own words:
PLEASE WE NEED HELP URGENTLY I think I have been hacked (Anne Dee) I have changed my p***word, but a multiple 'mail-out' goes from my account to all of my FB friends, and also from my husbands FB a*c ivanne Dee to his Friends. We have changed his p'word as wellHow do we stop this happening It seems everytime we log on, it sends out another 'video' The 'video' is apparently disgusting. I have not opened the video nor has my husband, but some of out friends have. Very upsetting and embarr***ing We are a retired couple, our grandchildren are also our FB friends. Please treat this as URGENT. Thank you
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Customer service issue
Reported by GetHuman-annedevo
Jun 3rd, 2018 - 16d ago
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GetHuman-annedevo started working on this issue
Jun 3rd 12:07pm