I factory reset my smartphone. I downloaded the Facebook app and proceeded to login. I...

GetHuman-kevinber's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-kevinber's own words
I factory reset my smartphone. I downloaded the Facebook app and proceeded to login. I have two factor authentication activated on my facebook account which means that they are supposed to send me an sms message with a code from the Facebook code generator when I enter my login information. I still have not received the code therefore I am still unable to login to my account. My sms is working perfectly and Facebook has my current telephone number. I don't understand why they will not send me the code from the code generator. I can't access the generator because it's in the Facebook app itself.
GetHuman-kevinber did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-kevinber
May 16th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 589 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-kevinber started working on this issue
May 16th, 2018 2:04pm
GetHuman-kevinber indicated the issue is not fixed yet.
May 16th, 2018 2:04pm
GetHuman-kevinber indicated the issue is not fixed yet.
May 16th, 2018 2:05pm
GetHuman-kevinber indicated the issue is not fixed yet.
May 16th, 2018 2:06pm
GetHuman-kevinber indicated the issue is not fixed yet.
May 16th, 2018 2:23pm