I factory reset my smartphone. I downloaded the Facebook app and proceeded to login. I...
GetHuman-kevinber's customer service issue with Facebook from May 2018
Help with my Facebook issue
The issue in GetHuman-kevinber's own words
I factory reset my smartphone. I downloaded the Facebook app and proceeded to login. I have two factor authentication activated on my facebook account which means that they are supposed to send me an sms message with a code from the Facebook code generator when I enter my login information. I still have not received the code therefore I am still unable to login to my account. My sms is working perfectly and Facebook has my current telephone number. I don't understand why they will not send me the code from the code generator. I can't access the generator because it's in the Facebook app itself.
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