Somebody hacked my facebook account and changed my password and my email so I can't get...

GetHuman-mattekma's customer service issue with Facebook from May 2018

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11 following
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Waiting to see what went wrong with our suggestion for how to get Facebook help.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mattekma's own words
Somebody hacked my facebook account and changed my password and my email so I can't get in. If I go to forgot password it will just send the pin to the other persons email. I'm completely locked out. Please help me get back into it.
GetHuman-mattekma did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-mattekma
May 15th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 49 customers so far
Similar issue to 203 others
11 customers following this
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GetHuman-mattekma started working on this issue
May 15th, 2018 8:22pm