I have an old Facebook account that was not under my full real name I have access to th...

GetHuman-hot_gryl's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-hot_gryl's own words
I have an old Facebook account that was not under my full real name I have access to the email I used and also have the same friends on my new account but I would like to access the old account to retrieve pictures from it and also return messages to people old friends but I can't seem to reset the password for the old account due to not having an Id that has that name on it the only name that matches is my first name but there is pictures of me and my kids on that account. Please help me
GetHuman-hot_gryl did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-hot_gryl fixed the problem
We are waiting for GetHuman-hot_gryl to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid


Customer service issue
Reported by GetHuman-hot_gryl
May 15th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 288 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-hot_gryl started working on this issue
May 15th, 2018 1:27pm
GetHuman-hot_gryl indicated the issue is not fixed yet.
May 15th, 2018 2:38pm