My friends account has been hacked yesterday and we tried to change the password on a c...

GetHuman-hockeytr's customer service issue with Facebook from May 2018

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Help with my Facebook issue
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GetHuman-hockeytr's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hockeytr will want to follow the link below to head to their help center. We will check on GetHuman-hockeytr later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-hockeytr may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-hockeytr's own words
My friends account has been hacked yesterday and we tried to change the password on a computer today but the hacker got access again today and is in the account again but is now messaging and posting on her account she no longer has access to the email the account is under but still has the number assigned to the account. We want to deactivate the account as she is worried that they have access to too much personal information
GetHuman-hockeytr did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-hockeytr
May 15th, 2018 - 10 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman-hockeytr started working on this issue
May 15th, 2018 12:36am