Facebook Customer FAQ

To resolve a login loop with two-factor authentication, make sure you’re entering the correct username and password. Clear your browser’s cache and cookies, or try using a different browser or device. Ensure that your mobile device has a stable internet connection to receive the authentication code. If prompted, double-check any permissions or settings for your authentication app. Additionally, check if any security measures or settings in your account may be blocking access.

To switch your personal account to a business account, go to your Facebook settings and look for the option to create a page. From there, you can choose a business type and follow the prompts to set up a business account. This process allows you to access tools specifically for businesses, such as insights and advertising options. Make sure to have the necessary information ready, such as your business name and contact details.

If you're experiencing a blank screen in Facebook Marketplace, try clearing the app cache. On mobile devices, go to your settings, find the Facebook app, and clear its cache. Additionally, ensure that your app is updated to the latest version. If the issue persists, check your internet connection or try accessing Marketplace from a different device or a web browser.

To recover your Facebook account on a new device, visit the login page and click on “Forgotten password?” Follow the prompts to verify your identity using your email or phone number linked to your account. If you’re prompted with device verification, you may need to use an existing device or account recovery options. Follow the on-screen instructions to regain access. If you cannot access your email or phone, use the “Need more help?” link for further recovery options.

To start the account recovery process, go to the Facebook login page and click on "Forgotten password?" Follow the prompts to enter your email address or phone number linked to your account. Facebook will guide you through steps to verify your identity and regain access to your account.