My name is Briah Moore. I have been blocked out of my account because I cannot provide...

GetHuman679800's customer service issue with Facebook from May 2018

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My name is Briah Moore. I have been blocked out of my account because I cannot provide a code that is being sent to my old phone number for me to be able to log in, also known as two-factor authentication. My new number is (***) ***-****. It has been nearly a week since I have not been able to use my Facebook account, but it’ll let me use Facebook messenger, which is backward. I need to be able to get back into my account before I leave for vacation!!! This is such an inconvenience and I’m pissed that no one has gotten back to me, yet.
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Facebook

Customer service issue
Reported by GetHuman679800
May 13th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 400 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman679800 started working on this issue
May 13th, 2018 4:03am
GetHuman679800 indicated the issue is not fixed yet.
May 13th, 2018 5:05am
GetHuman679800 confirmed the issue is fixed. Hooray!
May 16th, 2018 3:09am