Mother's FaceBook account was logged into and the person changed both the primary email...

GetHuman-mschmitt's customer service issue with Facebook from May 2018

1 view
 | 
426 similar
 | 
0 following
Help with my Facebook issue
Before contacting them, items GetHuman-mschmitt may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman-mschmitt's own words:
Mother's FaceBook account was logged into and the person changed both the primary email and primary phone numbers. I can't help her at all since we can use the recover feature.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-mschmitt fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-mschmitt
May 12th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 426 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-mschmitt started working on this issue
May 12th 11:51pm