Mother's FaceBook account was logged into and the person changed both the primary email...
GetHuman-mschmitt's customer service issue with Facebook from May 2018
Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mschmitt's own words
Mother's FaceBook account was logged into and the person changed both the primary email and primary phone numbers. I can't help her at all since we can use the recover feature.
GetHuman-mschmitt did not yet indicate what Facebook should do to make this right.
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