My name is Gretchen Byer. I can not recover my Facebook account and do not have my orig...

GetHuman676443's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman676443's own words
My name is Gretchen Byer. I can not recover my Facebook account and do not have my original phone or email from when my account was set up. Yesterday I tried to recover using my present phone number (***)***-**** and was signed in to the account of a person named Cesar Carranza. My present email is *****@***.com but my original email was gretchenbyer@sbcglobal and my phone number iwas ***-***-****
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Customer service issue
Reported by GetHuman676443
May 11th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 509 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman676443 started working on this issue
May 11th, 2018 7:37pm
GetHuman676443 indicated the issue is not fixed yet.
May 12th, 2018 12:20am
GetHuman676443 indicated the issue is not fixed yet.
May 14th, 2018 12:25pm
GetHuman676443 indicated the issue is not fixed yet.
May 14th, 2018 9:21pm