Facebook Customer Service Issues

Hello, in the summer of [redacted], my Facebook account was deleted by your team on the grounds that it was not a legitimate profile, despite sending my license for verification. While I am not interested in restoring the account itself, I am deeply concerned about the photos stored on it. Many valuable high school memories, especially of my baby siblings, were stored there, and now they are all gone. I feel frustrated by the situation as Facebook's safety measures seem inadequate. I am solely interested in retrieving my pictures. If you can assist in locating my deleted account and recovering the photos, I would greatly appreciate it. Otherwise, I will consider making a public post on social media to raise awareness about this issue. Stripping me of these cherished memories feels unjust, and it is essential for me to regain access to them.

I am struggling to regain access to my Facebook account after resetting my phone and not receiving the password reset link via email. Unfortunately, I also recently changed my phone number without updating it on my Facebook page, so I cannot receive the reset link via text. I am willing to provide any necessary information to regain access, but I am unable to receive any links via text or email for the password reset or to update my contact information. Any assistance in helping me regain access to my account would be greatly appreciated. You can contact me via email at [redacted] or [redacted] Thank you.

I have been harassed by many members in a group, and I want it to stop. The harassment started over a simple remark I made. It has been ongoing for over 24 hours. Despite my efforts to not retaliate since 5/7, they are still harassing me on 5/8. I have reported this to my town's Police Department and have screenshots of the harassment from 5/7 to 5/8. The stress and agitation caused by this have affected my health. My name is Denise Trinka, and I have a Facebook account and Messenger. I hope to receive a reply to help resolve this issue by possibly removing them from Facebook. Thank you.

For those locked out of their Facebook accounts and facing issues with photo requests and lack of responses, there are a couple of suggestions to consider. Under U.S. telecom law, customers have rights protecting their personal information. If a service provider like Facebook is not providing access to your information without explanation, you can file a complaint with the Federal Communications Commission. Additionally, U.S. law requires service providers to inform customers in writing about any withheld benefits, such as job consideration or loans. The Federal Trade Commission enforces this regulation, and although no forms are available, calling their contact number is necessary to address such concerns. Remember, some consumer rights cannot be waived, even if agreed upon in service sign-up documents.

A few months ago, we created a Facebook account for our business, Alloura Angus. However, we added very little to it. We attempted to delete it yesterday and initiated a new Business page at www.facebook.com/allouraangus.com.au. We have added numerous posts from previous blog entries and an event listing and want to ensure we don't lose any of it. We are unfamiliar with how business pages on Facebook are supposed to function. Our goal is to have just one account/page for our business, where users are directed exclusively to the business page. Currently, the situation is confusing for us and others, as people and businesses are posting to the account and not the business page. How can we resolve this? Any assistance would be greatly appreciated. Thank you, Mark and Mandy W.

I am extremely distressed by the unwanted attention I am receiving from local men due to a false ad with my picture, phone number, and inappropriate content. As a mother of three and engaged individual, this situation is causing me great fear and worry. I rarely use Facebook and have never engaged in such activities there. I am considering involving law enforcement as the situation is escalating and I fear for my safety. Despite my attempts to contact Facebook since yesterday, I have not received any assistance. Removing my phone number from my Facebook profile has proven to be challenging as well. This is a distressing and urgent matter that requires immediate attention. I urge someone to assist me promptly. Thank you, E.G.

I own a small business and I'm encountering difficulties sharing my posts in different groups. I keep getting blocked without any prior notice or clear explanation of the duration of the block. How can I increase the visibility of my posts if this continues to happen? I cannot afford to pay for boosting posts, as my business is very small and I only make one sale per month. Despite my health limitations that prevent me from working outside, I rely on this business to keep busy. If I am unable to share my posts, it feels like all my efforts are in vain. It's frustrating to have a Facebook business page that doesn't seem to serve its purpose. I am contemplating shutting down both my business page and personal profile on the platform out of sheer frustration.

My Facebook account has been hacked after having it for over a decade. I reported the issue, but it claimed everything was fine. However, I'm unable to access my own account now. The hackers changed my password, email, and have been sending messages about money to all my friends. They even altered my profile picture. I was deeply connected to my account, and now I feel lost without it. Originally, my email was [redacted], but they changed it to [redacted] The breach seems to have originated from Nigeria. I urgently need to disconnect everything from the account. Please contact me at [redacted] promptly. I hope to resolve this situation soon and identify those responsible.

My account was hacked last October on Facebook, and both of my Gmail accounts were compromised. It was a very traumatic experience. I've tried everything to recover them. I'm puzzled as to how someone without my identification can cause so much trouble. I haven't received any help yet. Please assist me. I would like to discuss this in person as there is much to explain. Hopefully, I will receive your email; if not, here's my phone number [redacted]. My name is Hope M., and I eagerly await your response. Thank you. I am also fearful that the hackers may intercept this, making me hesitant about technology. My phone has been giving me problems too. I feel like I'm suffering from PTSD. I apologize for any inconvenience.

Complaint Request Issued in Oujda MOHAMED KISSI F419898 I kindly request your acceptance of this complaint in terms of form and content. After receiving no response to my previous requests, I am submitting this complaint. I have lodged repeated complaints with the security authorities, relevant authorities, and communication companies due to the hacking of my phone system, information system, computers, and phone lines since [redacted]. Various phone numbers, accounts, and personal documents have been stolen and misused. Unauthorized access to my private information, social media accounts, and phone numbers has caused harm. I disclaim any responsibility for the consequences of these actions and emphasize being a victim of ill intent, both materially and morally. Several incidents of physical and mental abuse have occurred, including theft of a small amount of money. My phones and subscription numbers were stolen from [redacted] to 12/[redacted]. This intrusion into my personal life has led to violations of privacy and home sanctity. I was taken to a psychiatric hospital in Oujda without my consent, where I underwent treatment not suitable for my mental state. Despite being physically and mentally capable, I was detained for 28 days without justification. Forced entry and confinement were also unwarranted. Family disputes have affected my academic life and personal well-being, hindering my desire for marriage. Despite expressing my intention for years, familial conflicts have disrupted this plan. Authorities have not investigated despite my repeated reports. The disturbance caused by adjacent households using loud equipment near my residence has been ongoing for over a year and a half, with no resolution. Procedures outlined in various legal codes have not been followed, leading to significant infringements on my rights and well-being.

I'm having trouble reporting inappropriate posts on a site where defamatory comments about myself and my husband are being posted. There's a video on Fern Peskin-White's page from a community meeting in West Hills, and the comments below are malicious. They falsely accuse my husband of drug use, threaten to find our home address due to their disapproval of our new business, and claim that I'm not a legitimate therapist. The hate being stirred up by these comments concerns me greatly, especially regarding the safety of my family. Can you please review these comments to see if they violate your terms? Thank you, Kathryn J.

I am James Coulson, born on 17th January [redacted] in the UK, currently living in Australia. I have an account that I haven't used regularly for several years. Suddenly, I started receiving around 50 Facebook notifications on an email address not associated with my account. This continues to a lesser degree daily, with messages from unknown senders. When I tried to log in, I couldn't remember my password. During the recovery process, the drop-down menus kept referring to someone named Stella Tromp, who I do not know. I recently received an email prompting "Stella" to log into Facebook with one click. I am confused about who Stella is and believe my account may have been compromised. Please assist me in resolving this issue. Thank you.

This morning on Wednesday, May 9th, I received a message saying that someone in Vancouver attempted to access my Facebook account from a Samsung device. When prompted if it was me, I denied it. Facebook then advised me to change my password to secure my account. Around 9:30 a.m., I found myself logged out, and although it's still my profile, the name has been changed, and the intruder removed my phone number and email, making it impossible for me to reset my password. When my mom checked, the account appeared under an Arabic name but with all my details. Despite reaching out to Facebook, they claim they cannot identify a problem and suggested I try logging in again. However, using the new password set before the issue arose is unsuccessful. Unfortunately, I am unable to receive a "forgot password" link as it was deleted by the unauthorized user. I have submitted my ID for verification purposes and simply hope to regain access to my account, whether it's through a password reset link sent to my phone number or email.

My mother, who suffers from dementia and severe hearing impairment, is unable to recall her Facebook password. Facebook guided her in creating a new account. To my dismay, I discovered that she now has three accounts in her name and one under a false identity, all linked to her email and mobile number. I urgently need assistance in regaining access to her original account and removing the other potentially compromised accounts. Despite my efforts to follow Facebook’s instructions online, I have been unsuccessful in recovering her original email. This issue arose on 5/5/18 when a man assisting her with her hearing aids (via Bluetooth on her phone) also accessed Facebook on her device. Your help in resolving this matter is greatly appreciated. Sincerely, Tracy Clifford, concerned daughter Sharien Peck Bosley, Mom

Hello, I need some assistance. Last Friday, my computer was hacked, and inappropriate messages were sent out. I reported this to the police, and it has been resolved. Now, I am unable to send messages to a specific friend. When I try, it says he is not available. He claims he has not blocked me and is aware of the hacking incident. Could I have been blocked by Facebook, and is there a way to restore communication? Being able to reconnect would be very helpful due to my health situation. Thank you for your help. -Louise

I am the owner of the Facebook account under the name Muhammad Kalim Malik. Recently, someone created fake accounts using my phone number, leading to my account being blocked due to inappropriate content being shared. I want to clarify that I only have one Facebook account, registered as Muhammad Kalim Malik. I kindly request you to verify my account, unblock my original profile, and delete any fake accounts associated with my email or phone number. I reiterate that I solely operate the account under the name of Muhammad Kalim Malik and urge you to permanently remove any impostor accounts. Thank you for addressing this matter promptly.

Unfortunately, my account has been hacked. The hacker has changed my password and removed my phone number from the account. The only option left for a password reset is through my email, which I no longer have access to. I reached out to MSN for help, but they were not able to assist me since the account has been dormant for over 5 years. They advised me to contact Facebook for further assistance. However, I couldn't find a way to speak to a person, so I followed the help link and tried the prompts for password reset, but to no avail. It's a frustrating cycle where I can't log in to change my password because the hacker altered it. I just want to regain control of my Facebook account. Thank you for any help.

I recently parted ways with the agency managing my Facebook page and Ad account. Regrettably, they refused to assign my requested email address, [redacted], as the administrator account. Instead, they linked it to another random personal account belonging to Patricia Teal, which we cannot access. The agency has now removed themselves as administrators, leaving me unable to rectify the situation. I have all the necessary credentials to prove ownership of the page. The agency's actions have put me in a difficult position, and I urgently need to regain control of the Patricia Teal Cosmetic Laser and Aesthetics Facebook page and Ad Account. Your prompt assistance in resolving this matter would be greatly appreciated.

I have enabled two-factor authentication on my account. Unfortunately, I mistakenly logged out of all my devices yesterday while using incognito mode. Now, I'm unable to log back in or receive SMS notifications due to exceeding the allowed number of requests. My account is registered under the name Willy Will, though my real name is Bill Hankins. I have been using this Facebook account since approximately [redacted]. The email associated with my account is now [redacted], having recently changed it from [redacted] I am the owner of the Brazen Bull in Wakeeney and also have an advertising account linked to it, which I urgently need access to for my business. Additionally, I operate a DJ company and manage the Trego County Fair Page as part of the fair board. It's crucial that I regain access to these accounts promptly. Please assist me in recovering my account. Thank you.

Dear Facebook, I am Aric Doron, the CEO of the Association of Sport in Ramat Hasharon, Israel. Due to a misunderstanding, multiple Facebook profiles were created for our organization, resulting in our main profile being blocked. We then created a new page, but now we have a total of four separate profiles. We have recently enlisted the help of a professional to manage our Facebook presence and would like to consolidate all profiles into one business page to retain our followers. Attached are links to all the pages and profiles, our logo, and a confirmation letter from our lawyer verifying my position as CEO. Thank you.