Facebook Customer Service Issues

Hello Facebook Support, I apologize for any inconvenience. I appreciate your efforts in maintaining Facebook. My Facebook account, where all my business data is stored, was disabled today due to a negative comment from a girl. I engaged her to resolve the issue, but she made concerning statements about Facebook. Following this conversation, my account got disabled. My Facebook account email is [redacted] with the name Chedad Ali. I've submitted several requests to recover my account and I am patiently waiting. This account is crucial for supporting my family and all my hard work hinges on it. Thank you for your help.

I reported two posts on Facebook that promoted violence, but they were not removed citing community standards. One post threatened to run people over for blocking traffic. The second post also mentioned running over people who would block the poster. I find it concerning that these posts were not deemed violations after recent incidents of protestors getting hit by cars. Why does Facebook allow such threats while silencing political candidates like G.W. in Pennsylvania? It raises questions about Facebook’s lack of consistency and prioritizing profit over safety. If there's no explanation for these inconsistencies, I'm considering deleting my account to not support these irresponsible practices.

I reported a photo depicting bestiality involving a man and a goat but it was not removed as it apparently does not violate community guidelines. To add to the issue, I received a 3-day ban for complaining about the photo, which seems unfair. I strongly believe that the photo should be deleted, the person responsible should be banned, and my ban should be lifted. I have taken steps to pursue legal action against Facebook, but I am willing to reconsider if my ban is lifted and the offensive content is removed promptly. It's disheartening to see Facebook allowing such content while penalizing users for comments. I look forward to a resolution soon. Regards.

I am Adegbola A. and my email is [redacted] Last Monday, April 30, [redacted], I noticed I was logged out of my account. Unable to log in, I tried a password reset, which required a code sent to my email. Upon entering the code, I discovered my email and phone number had been changed by an unknown person. This account dates back to [redacted] and my last profile picture features me in a pink shirt with a blue pen in my pocket. I've created a new email as Adegbola A., but I wish to recover my original account. Kindly help me regain access to my old Facebook account and secure it from the hacker. Please contact me at [redacted] or [redacted]8. Thank you for your swift attention.

Hello, I would like to ask for clarification. Our company is considering developing a promotion for a game on our Facebook page. This game will not be hosted on Facebook, but on a separate landing page. The game idea involves a "fake news generator" where users can create humorous fake news to share with friends. We aim to ensure that the content is not offensive, and we will include a disclaimer stating that the news is fake. Before we proceed, we would like to confirm if this concept complies with Facebook's policies. Your assistance in clarifying this matter would be greatly appreciated. Thank you.

I recently noticed my old Facebook account, which I hadn't used since [redacted], has reappeared. Unfortunately, I no longer have access to the email or phone number linked to the account for any changes. To permanently delete this old account, I am willing to provide additional information to authenticate my ownership. I no longer have the Yahoo email account due to spam concerns, and I changed my phone number after marriage. My spouse, with an active Facebook account, was friends with my old account and can verify my ownership. I attempted to use the friend support option, but it seems it was not enabled during the time I had the account. This option only allowed for changing the password linked to my husband's account, not mine.

I encountered some issues with accessing my Facebook account after someone changed my password as a prank. I tried the password reset process through my old email and trusted contacts but didn't receive any emails with the verification codes. This has been going on for 12 hours, and despite many attempts to resend, no emails have come through. As a last resort, I managed to access my old email and tried to reset the code with the 6-digit pin, but still didn't receive any emails. The system even warned me for potential misuse when I tried to resend codes. I deeply need to regain access to my account as it holds precious memories of my late grandma, who was like a mother to me. These photos are invaluable to me as they are a way for me to keep her memory alive for my young child. I understand the situation might not be your fault, but I genuinely seek your assistance in resolving this matter so I can access my account. Thank you for understanding my urgency and the sentimental value attached to regaining access to my Facebook account. Regards, Sammy Schader

I need assistance with my Facebook page. My name is Cynthia Robinson from Rochester, New York [redacted]. I believed I was updating Facebook with an app you sent me, but it seems to have caused me to lose access to my account. I can’t remember my password for my old account and have been trying to retrieve a code through [redacted] but have not been successful. My phone number is [redacted]. When I tried to update my page, the name Cynthia Williams appeared, which is not me. I am Cynthia Robinson. I am struggling to regain access to my account where I have important business and personal information. I can also be reached at [redacted] I am unsure if my Yahoo email is functioning properly. Your help is greatly appreciated as I am facing multiple issues.

My Ad Account was disabled on March 19th, nearly two months ago, after being flagged for policy violations by Facebook. Although I understand the reason now, leading to my previous appeals being declined, I'd like to plead my case for reactivation. Our Fan Page, promoting the Force Field Cloak, faced delays in product delivery last year, causing some customers to become upset and label us as a scam. Despite the setbacks, we've worked hard to rectify the situation, delivering orders and receiving positive feedback from formerly dissatisfied customers. We've learned from this experience and strive for [redacted]% customer satisfaction going forward. I kindly request a reevaluation of my account with the hope of reactivation. Thank you for your understanding and consideration. -TWSachetti.

Hello, I am A.W., the Development and Communications Assistant for Near North Health Service Corporation. Our new development team is working diligently on updating our social media presence. I recently obtained login credentials for one account linked to our CEO's name, which we are looking to change. Several past social media administrators have departed, leaving multiple Facebook pages for our organization. We aim to streamline our online presence to only one verified page that represents all our locations and events. This will ensure a cohesive platform for our patients, staff, and partners to engage with us. Thank you.

Today, on May 7, [redacted], my account was mistakenly disabled. I am currently in Nairobi, Kenya, Africa, facing serious challenges. My Messenger is my only means to contact my son, family, and friends. I've trusted Facebook for years and never encountered such an issue. Restoring my access is crucial for my safety and return home. Despite submitting a photo ID of my passport, I'm yet to receive a response. My son in Washington state is understandably worried. I've always used Facebook respectfully and responsibly and need this matter resolved urgently since I'll be back in Gig Harbor, Washington in two weeks. Not having a way to reach out is concerning. Your prompt assistance is greatly appreciated.

I am a Consumer Cellular customer using Messenger without Facebook. I have multiple email accounts, [redacted] and [redacted] My Moto E w/4G LTE broke and was replaced with a Moto E 4 Plus. I successfully transferred most data to the new phone except for 15 pictures and Messenger. Despite attempting to move Messenger to the new phone and setting it up with my Gmail account, it couldn't find my account key. When using my school account, it requested permissions I am uncomfortable granting. Struggling to switch back to my Gmail account, I encountered issues due to speeding through the setup process. This resulted in two phones, where one is dedicated to Messenger and the other for everything else. I urgently need assistance to merge Messenger onto my new phone with all conversations intact before I must return the broken phone. Thank you for your help.

Hello, I had two Facebook accounts, one under the name Derrick Mechelle Proctor and the other under Mechelle Proctor. I was reported for impersonation on both accounts. Facebook had me choose which account to keep, and I chose to keep the Derrick Mechelle Proctor account. However, now I need help transferring photos from the deleted Mechelle Proctor account to my active one. Additionally, my business page, 5 Star Presidential Cleaning LLC, was created under the now-deleted Mechelle Proctor account. Although it shows up on my current account, I can't manage it. How can I gain access to my business page through my active account? Your prompt assistance is appreciated. Thank you.

I requested to delete my account so I could create a new one. However, my old account remained active even after making the new one. I attempted to delete the old account again, prompting me to log out. Upon trying to log in with the new account, I was asked to provide a picture for identity verification. I expected this process to be quick, but despite waiting overnight, my situation remains unclear.

Hello, I am Rosanna. I am reaching out because a troubling incident has occurred involving false accusations and cyberbullying against my son online. One individual, Nadia Catbus Taranto, made serious allegations without any prior communication with our family. This has caused distress as my son struggles with mental health issues. Additionally, Jennifer Pope and Trish Daschwood have further exacerbated the situation with inappropriate comments and actions. We are taking legal action against this cyberbullying behavior and have requested for the offensive posts to be removed immediately. Privacy should be respected, and personal matters should not be shared publicly without consent. Thank you for your attention to this matter. Rosanna

I was previously using the Facebook account [redacted] but it was hacked, and everything such as the username, password, recovery email, and phone number was changed, preventing me from accessing it. The hacker has used the username sweeti78627 and the recovery email [redacted] I have attached the home page used by the hacker for reference. I have reported the issue multiple times, but no action has been taken. Please assist in closing the Facebook account that is using my photos and contacts. My ID is [redacted]

I am currently facing an issue with my Facebook account. I used to have an old phone number associated with my account, but now I have a new number. Unfortunately, I can't remember my password and I need to regain access to my Facebook account. It is crucial for me to retrieve my old account as I won't be able to reconnect with my friends and family otherwise. I rely on Facebook daily and it's essential for me. I am willing to provide any necessary security information related to my account. My new phone number is 1-[redacted], and the old number linked to the Facebook account is 1-[redacted]. I kindly request a phone call as it would be easier for me to explain the situation verbally. I am not very knowledgeable with computers and I am of an older age. Please reach out to me as soon as possible. Thank you.

Dear Sir/Madam, I am writing in regards to our Facebook account, "Englandia- Dweujezyczna sala zabaw," registered in Poland for our foundation dedicated to helping children in need. Unfortunately, our account has been targeted by around 10 other Facebook accounts spreading false and harmful information, which is damaging to our foundation. We are unsure why this is happening, but our account now primarily displays this misleading content, making it difficult for users to access the genuine information we provide. Despite filing a complaint, we have not received a response. We have attempted to remove these harmful messages without success and have reluctantly decided to close our Facebook account due to the ongoing harassment. According to the account information, it will take 14 days to close, but we urgently request that it be closed today to prevent further financial issues for our foundation. N & E Goodchild

My Facebook account has been hacked, and I can't access my recovery email or phone number. The hacker changed my password, recovery details, and deleted my photos. My credit card is linked to the account. I've been trying to regain access since Saturday. The response I received mentioned a user named Kenny, but I'm Galini Mikhailova, not Kenny, who hacked my account. Please help me recover my profile.

Hello, my name is Natali Arusi, but on Facebook, I go by Natali Levi Arusi. I am having trouble accessing my account because the email associated with it was only created for Facebook and I can't remember the password. Additionally, the phone number linked to the account is outdated, so I can't receive the verification code right now. I would appreciate it if you could provide me with an email address where I can send my personal information to verify my identity. My Facebook account holds valuable memories in private albums that I don't want to lose. I am willing to provide any necessary information to confirm my identity as I haven't changed the password myself and have exhausted all other options. My email address is [redacted], and the phone number listed on my account is my recent, albeit not public, cellphone number [redacted]. My birthday is January 17, [redacted]. Please let me know what steps I need to take to resolve this issue.