I recently dropped the agency who was handling my Facebook page and Ad account. Unfortu...

GetHuman-drtealso's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-drtealso's own words
I recently dropped the agency who was handling my Facebook page and Ad account. Unfortunately, when I asked them to assign this Facebook account with the email *****@***.com (I created to run my Business Manager) as administrator, they put up a fight and ended up assigning another random Patricia Teal personal account we have no access to. My old agency has since removed themselves as Administrators on the account and are now unable to assign the correct account as Administrator. I have all the credentials to prove that I should be the rightful owner of this page. Unfortunately, my old agency is very bitter and has caused us to be put in this position. I need to be made Administrator of Patricia Teal Cosmetic Laser and Aesthetics Facebook page and regain control of our Ad Account. Please help as soon as possible.
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Customer service issue
Reported by GetHuman-drtealso
May 10th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 279 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-drtealso started working on this issue
May 10th, 2018 3:19pm
GetHuman-drtealso indicated the issue is not fixed yet.
May 10th, 2018 6:21pm