I lost access to my facebook account after i had to do a master reset on my phone. So i...

GetHuman667255's customer service issue with Facebook from May 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman667255 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman667255 can let us know if they help or not.
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The issue in GetHuman667255's own words
I lost access to my facebook account after i had to do a master reset on my phone. So i followed the steps to get a link sent to my email so i could reset the password and the link won't send. I also had to get my phone number changed recently and i didnt update the info on my fb page so i cant even get the password reset link text to me. I can provide all info needed to gain access to my fb page so i can reset the password i just cant get any links to thru text or email inorder for me to be able to reset the password and update my contact info. Any help i can recieve on getting back into my account would be greatly appreciated. I can be reached thru email at *****@***.com*H*****@***.com***********
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Facebook

Customer service issue
Reported by GetHuman667255
May 8th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 34 customers so far
Similar issue to 544 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman667255 started working on this issue
May 8th, 2018 7:24pm
GetHuman667255 indicated the issue is not fixed yet.
May 9th, 2018 8:25pm