I lost access to my facebook account after i had to do a master reset on my phone. So i...

GetHuman667255's customer service issue with Facebook from May 2018

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Help with my Facebook issue
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The issue in GetHuman667255's own words
I lost access to my facebook account after i had to do a master reset on my phone. So i followed the steps to get a link sent to my email so i could reset the password and the link won't send. I also had to get my phone number changed recently and i didnt update the info on my fb page so i cant even get the password reset link text to me. I can provide all info needed to gain access to my fb page so i can reset the password i just cant get any links to thru text or email inorder for me to be able to reset the password and update my contact info. Any help i can recieve on getting back into my account would be greatly appreciated. I can be reached thru email at *****@***.com*H*****@***.com***********
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Customer service issue
Reported by GetHuman667255
May 8th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 34 customers so far
Similar issue to 544 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman667255 started working on this issue
May 8th, 2018 7:24pm
GetHuman667255 indicated the issue is not fixed yet.
May 9th, 2018 8:25pm