I purchased a mobile phone from a use over marketplace on Facebook and she has not sent...

GetHuman-charalsf's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-charalsf's own words
I purchased a mobile phone from a use over marketplace on Facebook and she has not sent me my item. *She has also removed the item from the marketplace so there is no way I can report her. She has robbed me of my money and I need to get it back. I went to the police and they said that I need to speak to Facebook as it is a breach of their policy's and procedures and it was within their reach to sort this out. **I want my money back and she is ignoring me.
GetHuman-charalsf did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-charalsf
May 8th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 259 others
0 customers following this
Items needed
Email on Account
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Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-charalsf started working on this issue
May 8th, 2018 2:10pm
GetHuman-charalsf indicated the issue is not fixed yet.
May 9th, 2018 3:54pm