Everyone i video chat on fb messenger, a childlike creepy voice would come through and...

GetHuman-djabr's Hacked or Disabled Accounts issue with Facebook from May 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-djabr's own words
Everyone i video chat on fb messenger, a childlike creepy voice would come through and would even answer direct questions...now they're not using the child voice, but their own, they laugh, they say I'm retarded etc, it's female. But what can I do? Someones clearly hacked my fb or messenger account and i can't get it to stop..pkease help, it's terrifying..i deactivated my fb but not messenger, it happens everytime I videochat..its scarey..i have it recorded on video if you want that?
GetHuman-djabr did not yet indicate what Facebook should do to make this right.
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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman-djabr
May 7th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 442975 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-djabr started working on this issue
May 7th, 2018 1:59am
GetHuman-djabr indicated the issue is not fixed yet.
May 7th, 2018 11:04am
GetHuman-djabr indicated the issue is not fixed yet.
May 10th, 2018 9:15pm