Hi,*My account got logout automatically.*When am trying to login it's created new one...

GetHuman648652's Recover Account issue with Facebook from May 2018

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Help with my Facebook issue
GetHuman648652's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman648652 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman648652 can let us know if they help or not.
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The issue in GetHuman648652's own words
Hi,*My account got logout automatically.*When am trying to login it's created new one, but I want my old account back.**Please help me soon and let me know the reason why am not able to login.*Even my yohoo ID is working to get my confirmation code. But I have given my mobile number,then to its taking me to new account.*I deactivated the new one but, again and it's opening new account only. *Log in : *****@***.com
GetHuman648652 did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Account issue
Reported by GetHuman648652
May 2nd, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 726519 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman648652 started working on this issue
May 2nd, 2018 5:20am
GetHuman648652 confirmed the issue is fixed. Hooray!
May 5th, 2018 6:52am
GetHuman648652 indicated the issue is not fixed yet.
May 5th, 2018 6:52am
GetHuman648652 indicated the issue is not fixed yet.
May 5th, 2018 6:54am
GetHuman648652 indicated the issue is not fixed yet.
May 5th, 2018 6:55am
GetHuman648652 indicated the issue is not fixed yet.
May 5th, 2018 6:56am