I have been trying to rectify for week. Approx. * month ago I acquired a new laptop w...

GetHuman-hfrigano's Recover Account issue with Facebook from May 2018

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The issue in GetHuman-hfrigano's own words
I have been trying to rectify for week. Approx. * month ago I acquired a new laptop when I went to set up my facebook account it asked me for all info. Afterward I noticed they set up a secondary account. I was no longer able to access my account which I had for over ** years when I notified facebook they took down my "real account" and keep the new "fake" account. I have tried everything to reach facebook sent numerous emails through "help center" not only haven't they rectified but they haven't even responded . I don't know what to do
GetHuman-hfrigano did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Account issue
Reported by GetHuman-hfrigano
May 1st, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 730901 others
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GetHuman-hfrigano started working on this issue
May 1st, 2018 6:00pm