I have been trying to rectify for week. Approx. * month ago I acquired a new laptop w...
GetHuman-hfrigano's Recover Account issue with Facebook from May 2018
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hfrigano will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-hfrigano can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-hfrigano's own words
I have been trying to rectify for week. Approx. * month ago I acquired a new laptop when I went to set up my facebook account it asked me for all info. Afterward I noticed they set up a secondary account. I was no longer able to access my account which I had for over ** years when I notified facebook they took down my "real account" and keep the new "fake" account. I have tried everything to reach facebook sent numerous emails through "help center" not only haven't they rectified but they haven't even responded . I don't know what to do
GetHuman-hfrigano did not yet indicate what Facebook should do to make this right.
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