I had a box on my Facebook ipad screen and phone asking for my mobile phone number and...

GetHuman-timkarla's Recover Account issue with Facebook from April 2018

8 views
 | 
724621 similar
 | 
1 following
Help with my Facebook issue
First: share to improve GetHuman-timkarla's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-timkarla's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-timkarla will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-timkarla can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-timkarla may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-timkarla's own words
I had a box on my Facebook ipad screen and phone asking for my mobile phone number and then it would send a * digit code to help with security purposes. I had no problems before this happened . It appeared around April **, ****. I typed my phone number and received a * digit code but it stated it was not the right code. I have tried several times. I think I have lost my account. I tried to creat a new account and I added several friends but the box is still there. I want my original Facebook account with all of my contacts. Can you help me please!!!
GetHuman-timkarla did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-timkarla fixed the problem
We are waiting for GetHuman-timkarla to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-timkarla fixes it.
This email address isn't valid

Facebook

Recover Account issue
Reported by GetHuman-timkarla
Apr 30th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 8 customers so far
Similar issue to 724621 others
1 customer following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-timkarla started working on this issue
Apr 30th, 2018 10:45pm