When I tried to go to Facebook I was confronted with a message page that said someone m...

GetHuman641982's Recover Account issue with Facebook from April 2018

Help with my Facebook issue
The issue in GetHuman641982's own words
When I tried to go to Facebook I was confronted with a message page that said someone may have tried to sign on to my account in Pennsylvania. It asked if it was me. I indicated no. Then I hit NEXT and was taken to a page that asked my password and a proposed new password. Stupidly, I have forgotten the password so I can't change it. But it also told me I am locked out of the account temporarily. So how do I straighten this out and get a new password and get back into Facebook?
GetHuman641982 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman641982 fixed the problem
Go back to the original page that directed you to indicate whether you signed on from somewhere unusual. This time, answer with a NO. Then it may let you sign right in. Then you should immediately change your password, just in case.
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Facebook

Recover Account issue
Reported by GetHuman641982
Apr 30th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
GetHuman641982 shared how to fix
Seen by 8 customers so far
Similar issue to 727287 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman641982 started working on this issue
Apr 30th, 2018 3:26pm
GetHuman641982 indicated the issue is not fixed yet.
Apr 30th, 2018 4:28pm
GetHuman641982 confirmed the issue is fixed. Hooray!
May 3rd, 2018 5:11pm