I work for a city agency trying to claim our multiple branch locations. I've submitted...

GetHuman632654's Technical Support issue with Facebook from April 2018

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Help with my Facebook issue
Before contacting them, items GetHuman632654 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman632654's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman632654 will want to follow the link below to head to their help center. We will check on GetHuman632654 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman632654's own words:
I work for a city agency trying to claim our multiple branch locations. I've submitted official do***entation to claim these user-created pages, including lease agreements and utility bills per Facebook's instructions. Our requests to claim have been denied multiple times citing that I am submitting the wrong form of proof* however, this is the EXACT proof they then suggest I submit.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Technical Support issue
Reported by GetHuman632654
Apr 26th, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
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Timeline
GetHuman632654 started working on this issue
Apr 26th 9:55pm