I have a business page MVP Mentality that I have used sparingly, but was interested in...

GetHuman-drlaure's customer service issue with Facebook from April 2018

2 views
 | 
76729 similar
 | 
0 following
Help with my Facebook issue
Before contacting them, items GetHuman-drlaure may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-drlaure's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-drlaure will want to follow the link below to head to their help center. We will check on GetHuman-drlaure later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-drlaure's own words:
I have a business page MVP Mentality that I have used sparingly, but was interested in using more in combination with advertising. However when I was on the page I have one rating for one star. This was given by a person in another country with whom I have never had any contact. Is there a way to get this rating removed? Had this been a genuine rating by a client, I would not ask to remove it because their opinion should be allowed, but I do not want someone whom I have never spoken to have a negative impact on my page before I advertise.**Thank you
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-drlaure fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-drlaure
Apr 26th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 76729 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-drlaure started working on this issue
Apr 26th 1:25pm