Last night my son told me I was using wrong messenger app,so I switched from blue one t...

GetHuman630580's Recover Account issue with Facebook from April 2018

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The issue in GetHuman630580's own words
Last night my son told me I was using wrong messenger app,so I switched from blue one to white on. I don't know anything about FB I'm learning so I did as he said. Now my FB is locked down I can't use it!! still since last night!!I sent a security photo like they asked still I can't use I!! What messenger app am I suppose to use??? I have an old account bi just made this one I want this one and I'm so upset i don't want to lose my over *** friends,posts photos,etc,... please help and fix ASAP!!!
GetHuman630580 did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Account issue
Reported by GetHuman630580
Apr 26th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 728824 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman630580 started working on this issue
Apr 26th, 2018 12:41pm