My moms facebook messenger was hacked and people are being messaged. I need to find out...

GetHuman628183's Report a Problem issue with Facebook from April 2018

Help with my Facebook issue
The issue in GetHuman628183's own words
My moms facebook messenger was hacked and people are being messaged. I need to find out how my mom can keep from people from being messaged and asked for possile money
GetHuman628183 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman628183 fixed the problem
We are waiting for GetHuman628183 to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Report a Problem issue
Reported by GetHuman628183
Apr 25th, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 8 customers so far
Similar issue to 151868 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman628183 started working on this issue
Apr 25th 4:44pm
GetHuman628183 indicated the issue is not fixed yet.
Apr 25th 9:24pm