My moms facebook messenger was hacked and people are being messaged. I need to find out...

GetHuman628183's Report a Problem issue with Facebook from April 2018

Help with my Facebook issue
My moms facebook messenger was hacked and people are being messaged. I need to find out how my mom can keep from people from being messaged and asked for possile money
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Report a Problem issue
Reported by GetHuman628183
Apr 25th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 8 customers so far
Similar issue to 79233 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman628183 started working on this issue
Apr 25th 4:44pm
GetHuman628183 indicated the issue is not fixed yet.
Apr 25th 9:24pm