the directions that I kept following always went back to the beginnin.g, that my accoun...

GetHuman-kinghigg's customer service issue with Facebook from April 2018

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Help with my Facebook issue
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The issue in GetHuman-kinghigg's own words
get back on Facebook after the account had been suspended ... the directions that I kept following always went back to the beginnin.g, that my account was suspendedd. The directions kept repeating over and over and I kept trying to comply.
I always follow directions to the letter, and yet I never was able to get back into my account. They kept asking me for new passwords and giving me new codes.
There is no person to communicate with. The response to someone whose account is suspended is to make him*her come up with a new password and to be given a new code. Yet there seems to be a time gap after that procedure when the customer is still in limbo and can't return to their account.
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Facebook help desk
Customer service issue
Reported by GetHuman-kinghigg
Apr 23rd, 2018 - 7 mons ago
I have an issue with Facebook too
Seen by 2 customers so far
Similar issue to 222096 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-kinghigg started working on this issue
Apr 23rd 11:35pm
GetHuman-kinghigg indicated the issue is not fixed yet.
Apr 23rd 11:35pm
GetHuman-kinghigg confirmed the issue is fixed. Hooray!
Apr 26th 11:37pm