I recently got a new phone and have forgotten my p***word and I can't reset it because...

GetHuman-cheytaki's customer service issue with Facebook from June 2018

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I recently got a new phone and have forgotten my p***word and I can't reset it because I am not receiving the email that will help reset it. I've tried getting a text sent to my number but again I am not receiving it. I would like to reset my p***word and retrieve my account.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman-cheytaki
Jun 3rd, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 9 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-cheytaki started working on this issue
Jun 3rd 1:31am
GetHuman-cheytaki indicated the issue is not fixed yet.
Jun 3rd 2:32am
GetHuman-cheytaki indicated the issue is not fixed yet.
Jun 4th 2:32am
GetHuman-cheytaki indicated the issue is not fixed yet.
Jun 4th 2:33am
GetHuman-cheytaki confirmed the issue is fixed. Hooray!
Jun 4th 2:33am