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Why does facebook no longer offer spanish to english translations?

Facebook

Customer service issue
Reported by GetHuman-bcorrea
Jan 12th, 2018 - 10d ago
First: items GetHuman-bcorrea may need along the way
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Unfortunately, we don't know GetHuman-bcorrea's next move.
At this time, we haven't been able to find an effective way to address Facebook issues like this. Our research team has already been notified, and we will reach out to GetHuman-bcorrea if we find a good way to resolve the problem in the next week.
Timeline
GetHuman-bcorrea started working on this issue
Jan 12th 6:33pm
GetHuman-bcorrea indicated the issue is not fixed yet.
Jan 12th 6:38pm