Fraud item "collection" on my credit report and score was significantly reduce. Fraud...

GetHuman-paulakay's customer service issue with FICO from August 2018

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The issue in GetHuman-paulakay's own words
Fraud item "collection" on my credit report and score was significantly reduce. Fraud item "collection" was removed from credit report but the score did not get reversed or refreshed. Purchasing a car on Sunday and the score will determine my interest rate. I need help asap to have the score corrected.
GetHuman-paulakay did not yet indicate what FICO should do to make this right.
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FICO

Customer service issue
Reported by GetHuman-paulakay
Aug 21st, 2018 - a mon ago
I have an issue with FICO too
Fixed
Seen by 4 customers so far
Similar issue to 8 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-paulakay started working on this issue
Aug 21st 8:41pm
GetHuman-paulakay indicated the issue is not fixed yet.
Aug 26th 4:32am