I called this past weekend to CANCEL my freeze because my bank told me that I was froze...

GetHuman-kayety's Remove Credit Freeze issue with Experian from September 2020

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The issue in GetHuman-kayety's own words
I called this past weekend to CANCEL my freeze because my bank told me that I was frozen with all three credit companies. When calling Experian, I eventually chose the FREEZE option since it was the closest option to what I was calling about. Without receiving any more options on whether I wanted to freeze my account or unfreeze my account, I received a recording that stated, "YOUR ACCOUNT HAS BEEN FROZEN." *I need the freeze lifted and, at this point, permanently removed due to the inability to reach anyone at Experian so that I can complete my refinance application. I have attempted to correct this at least *-* times and keep getting booted out.

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Experian

Remove Credit Freeze issue
Reported by GetHuman-kayety
Sep 21st, 2020 - 4 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 4954 others
0 customers following this

Timeline

GetHuman-kayety started working on this issue
Sep 21st, 2020 6:30pm
GetHuman-kayety indicated the issue is not fixed yet.
Sep 21st, 2020 10:46pm
GetHuman-kayety indicated the issue is not fixed yet.
Sep 21st, 2020 10:47pm
GetHuman-kayety indicated the issue is not fixed yet.
Sep 21st, 2020 10:55pm