I called this past weekend to CANCEL my freeze because my bank told me that I was froze...
GetHuman-kayety's Remove Credit Freeze issue with Experian from September 2020
Help with my Experian issue
First: share to improve GetHuman-kayety's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-kayety may need:
Your name, SSN, Address, and Your birthday
The issue in GetHuman-kayety's own words
I called this past weekend to CANCEL my freeze because my bank told me that I was frozen with all three credit companies. When calling Experian, I eventually chose the FREEZE option since it was the closest option to what I was calling about. Without receiving any more options on whether I wanted to freeze my account or unfreeze my account, I received a recording that stated, "YOUR ACCOUNT HAS BEEN FROZEN." *I need the freeze lifted and, at this point, permanently removed due to the inability to reach anyone at Experian so that I can complete my refinance application. I have attempted to correct this at least *-* times and keep getting booted out.
GetHuman-kayety did not yet indicate what Experian should do to make this right.
I have an issue with Experian too
How GetHuman-kayety fixed the problem
We are waiting for GetHuman-kayety to fix the problem and share the solution with the rest of us customers.
Please help with my Experian issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Experian customer problems.