Cannot lift a security freeze and phone help options don't include lifting a freeze

GetHuman-cpabiz's Remove Credit Freeze issue with Experian from September 2020

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The issue in GetHuman-cpabiz's own words
I was trying to lift the security freeze on my credit file, and all options for help did NOT include lifting a freeze. ... I have tried a few times to unfreeze my credit file, but get a message that I can't do that and need to call a phone number. I do, but it does NOT offer an option for LIFTING a freeze. I have my PIN and enter it with my freeze-lift request. I need my file unfrozen for a loan application.**Please fix this so I can lift the freeze on my file.**This is very frustrating!
There was no option to help me lift the freeze, plus there was no way to contact a person about this problem.
Please contact me to help me lift the credit freeze on my account.,
I've been a customer forever. Not getting help with a simple problem is unacceptable.
I've tried every option offered on your site or in the phone menu with zero success.
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Experian

Security Freeze
Remove Credit Freeze issue
Reported by GetHuman-cpabiz
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 5082 others
0 customers following this

Timeline

GetHuman-cpabiz started working on this issue
Sep 30th, 2020 7:37pm
GetHuman-cpabiz indicated the issue is not fixed yet.
Oct 1st, 2020 4:48pm