Esperian never did contact me re: this issue but they sent me about * emails asking if my issue was solved and asked for my phone number to contact me. They never did. Today I found another email asking me the same question. WHAT IS THEIR PROBLEM?

GetHuman3372912's customer service issue with Experian from August 2019

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The issue in GetHuman3372912's own words
Trying to find out why my frozen account gave out information to acquire a new credit card. It never should have happened. ... I froze my account in June **** but my credit alerts show that an inquiry by SYNCB*TJX C O was obtained on June **th. They should not have gotten this information. How did this happen?**THis service is terrible. The keep sending me emails asking if my problem has been fixed. I answer "NO". Then they asked what I did to fix the problem. The answer is still "NO" and I Experian doesn't have customer service to answer my question. **What a terrible company. They approved a new credit card when my account was frozen. *Can't trust them to do their job!
it's important to honor a freeze of my account.
Want to get an answer.
Years.
Tried to contact Experian. They ignored me requests to speak to an agent.
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Experian

Credit check for credit card
Customer service issue
Reported by GetHuman3372912
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 18753 others
0 customers following this
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Timeline

GetHuman3372912 started working on this issue
Aug 5th, 2019 5:59pm
GetHuman3372912 indicated the issue is not fixed yet.
Aug 5th, 2019 10:47pm
GetHuman3372912 indicated the issue is not fixed yet.
Aug 7th, 2019 4:54pm
GetHuman3372912 indicated the issue is not fixed yet.
Aug 7th, 2019 9:17pm
GetHuman3372912 indicated the issue is not fixed yet.
Aug 7th, 2019 9:17pm
GetHuman3372912 indicated the issue is not fixed yet.
Aug 8th, 2019 9:43pm